You can return the goods within 14 days from the date of receipt of the goods, without stating a reason. For this purpose you can use and fill out the "Withdrawal" form. We will refund up to 14-days from the date of the notification of withdrawal from the contract and takeover of the ordered goods. The cost of return shipping is paid by you.
A complaint can be applied by filling the complaint form, which is enclosed in the package with the goods and invoice. In case of loss you will find it after logging in to your account in the section "View order history". After you see the specific order you want to claim, you will be offered at the bottom the red square "Send to Claim" on the right. Following the form to claim the goods opens. In case of complications contact us at e-mail: firstname.lastname@example.org and we will send you a claim form by email.
Items should be returned in the same condition in which you received them, i.e. must not be damaged, and must be complete and in original packaging and together with the returned goods, it is necessary to pack the invoice and claim form. When filling in a claim form online, just send goods to our address together with the invoice. About the course of the complaint we will inform you within 30-days of takeover of the goods claimed.
In case of withdrawal from the contract or reclaim please send the goods to the following address:
Petra Toth, s.r.o.