As part of modern innovations, we decided to streamline our customer service with extended helpdesk support via email and through the WhatsApp application. We believe that this set of questions will help you find the answers you are looking for without needing to contact us by phone, saving your time as well.

1. Check if you entered your email address correctly – uppercase or lowercase letters, numbers, and dots. Read it several times carefully.

2. Check if you entered your password correctly – uppercase or lowercase letters, numbers, and dots. Read it several times carefully.

3. If your email address is correct but you forgot your password, click the "forgot password" link. You will receive an email with a link to reset your password. Please remember the new password.

If none of these steps helped, it is very likely that you did not complete the activation of your account during the initial registration. If 24 hours have not yet passed since your registration, please check your email (including spam or promotions folders) for a message from us containing the activation link. If more than 24 hours have passed since registration, please create a new account.

If you entered your email address correctly but forgot your password, click the "forgot password" link. You will receive an email with a link to reset your password. Please remember the new password.

If you already have an account with us, you can subscribe to the newsletter directly in your profile after logging into your account. If you do not have an account, you need to create one first.

Free shipping for orders over 65 EUR (within Slovakia) is available to all newsletter subscribers. If you already have an account with us, you can subscribe to the newsletter directly in your profile after logging in. If you do not have an account, you need to create one first.

It is very likely that you intentionally unsubscribed from the newsletter, which removed your eligibility for free shipping on orders over 65 EUR. To resubscribe to the newsletter, please visit this section.

We do not offer payment by bank transfer. If you wish to pay in advance, please use one of the options we provide – payment by credit or debit card via the GOPAY or Stripe payment gateway, via PayPal, or through ApplePay.

If your payment does not go through, a button to retry the payment will appear on the screen. You will also receive an email with a link to repeat the payment, where you can try again or use another payment card.

Repeat your order and choose cash on delivery as the payment method. The order with the failed payment will be automatically canceled.

Repeat your order and select a different payment method or another payment gateway. The order with the failed payment will be automatically canceled.

If you cannot add a product to the cart, it unfortunately means that it has sold out, cannot be ordered, and we do not plan to produce it at the moment. Keep an eye on our e-shop, and if the product remains marked as “sold out,” you can enter your email for that item, and we will notify you when it is restocked. At this time, we cannot say if or when the product will be produced again, and we hope you will choose from our remaining product selection. Everything we make is beautiful, isn’t it?

If you cannot place the order for the product, it unfortunately means it has sold out. Remove it from the cart to be able to order the remaining products. Keep an eye on our e-shop, and if the product remains marked as “sold out,” you can enter your email for that item, and we will notify you when it is restocked. At this time, we cannot say if or when the product will be produced again, and we hope you will choose from our remaining product selection. Everything we make is beautiful, isn’t it?

The principle of ČAČKY in a bag is completely random. They are mixed in one bag and selected randomly. Unfortunately, we cannot influence which ČAČKA you will receive.

Yes, on your birthday you will receive an email, and if you place an order, you will also receive a gift.

Our new innovative registration system allows you to modify orders until they are shipped. You can add or remove products by logging into your account. This applies only to cash-on-delivery orders. Paid orders cannot be modified. In this case, you will need to place a new order, and we will try to combine them into one shipment.

Our new innovative registration system allows you to modify orders until they are shipped. You can add or remove products by logging into your account. This applies only to cash-on-delivery orders. Paid orders cannot be modified. Therefore, please accept the delivered items and return any unwanted items to our address. Log into your account and fill out the return section.

We do not include invoices in any of our shipments. You will receive the invoice in the order confirmation email or you can download it from your account on the website.

Of course, just write a note specifying the desired shipping date, and we will delay the dispatch accordingly.

Check your spam folder. You should receive two emails: one confirming the order and one confirming shipment. If you do not see the emails, it’s possible you entered the wrong email address. We do record your order and will ship it to your address regardless of the incorrect email. Delivery should occur within 1-2 business days from the order date. If not, contact us and we will check where the issue occurred.

We record your order even if the payment was unsuccessful. We can manually change it to cash on delivery; please contact us by email. Cash on delivery can only be selected if the order does not include pre-order items.

Each pre-order product has an estimated delivery date. This means that you can expect to receive the product on that date.

Products listed as pre-orders on the e-shop cannot be modified in terms of design. You cannot change the plating, enamel color, or crystal color.

Unfortunately, production cannot be expedited. All steps are essential and cannot be skipped. The pre-order delivery date is calculated with the highest accuracy possible.

Pre-orders cannot be paid via cash on delivery. Payment must be made in advance using the available options — card or PayPal.

Yes, you can use the voucher for a purchase of lower value. However, the voucher can be redeemed only once – if the order value is lower than the voucher value, the unused amount is forfeited and cannot be used later or refunded.

We therefore recommend using the voucher for an order of equal or higher value.

Yes. A maximum of one percentage-based discount coupon (e.g. -10%) can be used per order. At the same time, an unlimited number of vouchers with a fixed discount (fixed amount) can be applied to a single order, even if one percentage-based coupon has already been used.

Gift vouchers are sent electronically immediately after payment. This applies even if you want to send a printed version. Therefore, cash on delivery is not available for gift vouchers.

No, gift vouchers can only be purchased in the values available on our e-shop (50 EUR, 100 EUR, 150 EUR, or 200 EUR).

A gift voucher is valid for 6 months from the date of purchase. The expiration date is printed on each voucher.

Gift vouchers are automatically sent via email, but they can be sent physically. In the order form, check the option "Send printed voucher by courier," and we will send it physically.

Please contact us by email, and we will send it to you physically.

Unfortunately, our system only allows the code to be used once. Splitting the voucher value is not possible.

If your payment fails, a "retry payment" button will appear on the screen. You can repeat the payment with the same code. You will also receive an email with a link to retry the payment or try with another card.

The validity of a gift voucher cannot be extended. The system automatically issues and expires the voucher.

Please repeat your order and we recommend changing the payment method. Gift vouchers cannot be paid via cash on delivery.

If your payment fails, a "retry payment" button will appear on the screen. You can repeat the payment using the same code. You will also receive an email with a link to retry the payment or try another card.

Discounts cannot be combined, so a discount coupon cannot be applied to already discounted products.

All available products in stock are listed on our e-shop: https://www.petratoth.sk/e-shop. Products planned for reproduction are marked as “pre-order” on the e-shop. These are currently in production, and the estimated completion date is listed in the product description. Pre-order products can be purchased in advance to secure them. Pre-orders can only be paid via GoPay (credit/debit card), PayPal, or ApplePay. If a product is neither in direct sale nor available for pre-order, it will not be reproduced.

Currently, we cannot guarantee this. Most likely, they will not be reproduced, and we recommend purchasing a piece when it is available rather than waiting.

Old collections and series such as Slovenská epopej, Mileva, Sarra, Bohyňa, Solčianky, Majolika, or Z kútnej plachty will not be reproduced.

If a collection or series was limited and is sold out, it will not be reproduced.

Lubina, Horehronské náramky, Ľadový Telgárt

No clothing previously available will be reproduced. This applies to all items from the Mileva collection (crop tops, skirts, dresses), Sarra collection (coats, dresses, pants, tunics), and Majolika series (sweatshirts).

Product availability in stores is displayed in the “Store Availability” section on each product page. If it says “available” in green, it is in stock at the store. If not, it is sold out everywhere, and you must wait for it to be reproduced. Only products marked as pre-order are currently being produced again.

Click on the product you want to be notified about and select "Notify me when available." Once restocked, you will automatically receive an email notification.

Sometimes, we restock a very small quantity (e.g., one or two pieces). This means the product may sell out immediately. We recommend signing up again for a notification to receive an email for the next restock.

Unfortunately, we only produce the available color combinations. Other colors are not made or planned.

Unfortunately, due to capacity limitations, we cannot produce custom jewelry. We focus on creating new series.

Unfortunately, due to capacity limitations, we cannot make custom jewelry. We focus on producing new series.

All our jewelry is made from gold-plated or rhodium-plated brass. The part that goes into the ear is made of surgical steel. Jewelry is decorated with Czech crystals, hand-painted with jewelry enamel, and complemented with other natural materials. Specific information can be found on each product page on our e-shop.

Our earrings have standard posts with butterfly backs. We do not make clip-on earrings. If we ever do in the future, it will be clearly stated in the product title.

Our jewelry is NICKEL-free.

We do not recommend wearing our jewelry daily or exposing it to water, sweat, perfume, or chemicals, as this may damage the plating.

Larger jewelry is shipped without packaging, while smaller items come in 5x5 cm boxes. If you want a box for your jewelry, you can choose a colored eco-friendly or 100% recyclable box in the first step of the checkout.

Even though our jewelry is hypoallergenic, we do not recommend it for young children unless the product is specifically designed for that age group.

If the product is labeled “earrings,” the price is for a pair. If it says “earring,” the price is for one piece.

Unfortunately, our jewelry and all other products are not available for rental.

Unfortunately, we only offer the colors available on our e-shop.

Each product on our e-shop shows availability in our stores. If available, it says “available in our store at OC EUROVEA or Optima Košice.” Otherwise, the item is only available online.

Of course, we ship products worldwide. You can find information about shipping costs here: petratoth.sk/dodanie

Orders are shipped the next day after ordering. Delivery usually takes 1–2 days from dispatch, which means 2–3 days from the date of your order. For example, if you order on March 23 at 16:02, your order will be shipped on March 24 and delivered on March 25 or 26.

If your order contains pre-order items, the shipment will be delivered complete only after these items are in stock. The estimated delivery date is indicated on each pre-order product.

Yes, in-store pickup is available. You can select this option in the shopping cart and pick up your order at one of our stores (Eurovea or Avion in Bratislava).

Once you receive the shipment email, you will find a tracking link and the tracking number. This allows you to easily check the current location of your package.

In the "Delivery" section, you will find estimated delivery times for EU countries and the Americas. These times are approximate and may vary depending on current global circumstances.

Yes, in-store pickup is available. You can select this option in the shopping cart and pick up your order at one of our stores.

Products purchased in-store CANNOT be returned or exchanged for hygiene reasons.

For each product on our e-shop, you will see its availability in our stores. If the product is available, it will say “available in our store at OC EUROVEA or OC AVION.” If not, the product is only available online.

If a product is marked as available in a store, that is correct. However, due to high demand and reservations, we have had to cancel the reservation option, so unfortunately, it is not possible to reserve products.

If you purchased as a registered customer, log in to your account and go to the "Orders and Returns" section. Find the specific order on the left and click "Return/Exchange/Claim Product." Then complete and submit the form.

If you purchased as a non-registered customer, fill out a short YES/NO questionnaire in the "Questions" section, which will guide you to the return form for your jewelry.

After submitting the form, you will receive an email confirming receipt of your return request. Once we assess that the return is valid, we will send instructions for sending the package back at our expense via Packeta. Please pack the jewelry in its box, follow the instructions in the email, and drop it off at the nearest Packeta point. We will notify you by email when the package is safely received. Refunds are usually issued within 7 days of receipt, but no later than 14 days. You will be notified by email when the refund is processed. Check your inbox and spam folder for updates.

The return process is the same for the Czech Republic, Poland, and Hungary. If you are in another country, free Packeta drop-off is not available. After submitting the return form, pack the jewelry and send it by post to our address:
Petra Toth, s.r.o.
Muškátová 2
900 21 Svätý Jur

Products can only be returned within the legal return period for e-shop purchases, which is 14 days from receiving the order, or in the case of a third claim for the same defect.

Jewelry can only be returned within the legal 14-day period. If your jewelry is damaged, follow the YES/NO questionnaire in the FAQ section. If the claim is valid and repairable, we will fix it. If it cannot be repaired, we will send a replacement or refund your money.

Go to the FAQ section and answer the YES/NO questions to be guided to the correct claim form. In the case of a manufacturing defect, we will repair, replace, or refund the jewelry.

Every product can be returned free of charge within 14 days. Go to the YES/NO section, answer the questions, and you will be guided to the correct return form. Complete the form, and we will send a courier to collect the item.

Product exchanges are not possible. Items must be returned within 14 days of receipt, and then a new order must be placed for the desired jewelry or other product. The procedure can be found in the FAQ section regarding returns.

Unfortunately, system exchanges are not possible. We recommend that the person who gifted you the jewelry return it within 14 days from their account and then purchase a different piece according to your wishes.

Please log into your account, go to the Orders section, and find the order containing the jewelry you wish to claim. Click on Return/Exchange/Complaint and fill out the complaint form.

In the Questions section, answer the simple Yes/No questions, which will guide you to the correct complaint form.

We process complaints as quickly as possible. The legal period for complaint processing is 30 days.

After submitting the form, you will receive an email confirming receipt of your complaint. Once we evaluate whether the complaint is valid, we will send further instructions on how to deliver the package to us at our expense via Packeta. Please pack the jewelry securely in a box and follow the instructions in the email to drop it off at the nearest Packeta point with staff assistance. We will also confirm via email that we have received the package. Complaints are generally processed within approximately 14 days, at most 30 days from the receipt of the jewelry. You will be informed via email about the resolution. Please check your inbox and spam folder for updates.

For complaints from the Czech Republic, Poland, and Hungary, the procedure is the same. If you are in another country, we cannot provide free drop-off via Packeta. After submitting the return form, please pack the jewelry in a box and send it by mail to our delivery address:
Petra Toth, s. r. o.
Muškátová 2
900 21 Svätý Jur

Repairing jewelry under the 2-year warranty is FREE. If you claim a piece of jewelry that is no longer under warranty, the repair IS charged.

If we have the necessary materials, the jewelry/product can be repaired. Please go to the QUESTIONS section and the Yes/No answers will guide you. Jewelry/products received as gifts are not covered by the warranty, meaning that service for these items is charged. After agreeing on the repair cost, we will repair the gift.

Please go to the QUESTIONS section and follow the Yes/No guidance to the correct complaint form. In case of a manufacturing defect, we will replace, repair, or refund the jewelry.

Please do not attempt to repair jewelry yourself. Using improper glue may damage the piece and void your warranty. File a complaint at the place of purchase: in our stores, with our resellers, or via the e-shop. If the jewelry is under warranty, we will repair it at our cost. If the warranty has expired, answer the Yes/No questions in the system to get the correct form. Repairs after the warranty period are charged.

We cannot provide individual parts of jewelry separately. During production, no extra components remain; everything is precisely calculated.